Shipping & Delivery Policy

At SunMart, we are committed to delivering your orders quickly, safely, and efficiently across Bangladesh.

🕒 Order Processing

All orders are processed within 24–48 hours after confirmation.

Customers will receive an order confirmation via phone call, SMS, or email before dispatch.

Orders placed on weekends or public holidays may require additional processing time.

📦 Estimated Delivery Time

Inside Dhaka: 2–3 business days

Outside Dhaka: 3–5 business days

Delivery times may vary due to weather conditions, courier operations, or unforeseen circumstances.

🚚 Delivery Coverage

SunMart currently delivers products throughout Bangladesh through reliable and trusted courier partners.

💰 Delivery Charges

Delivery charges may vary depending on the delivery location, product size, weight, and promotional offers.

The applicable delivery charge will be displayed during checkout or confirmed by our customer support team.

📍 Customer Responsibility

Customers are requested to provide accurate delivery information, including name, phone number, and address.

Any additional delivery cost resulting from incorrect information will be the customer's responsibility.

📞 Order Tracking & Support

For any questions regarding your order status or delivery, please contact our customer support team.

Phone: 01811899068

Email: sunmartbd01@gmail.com

Support Hours: 9:00 AM – 10:00 PM

⚠️ Delivery Delays

While we strive to deliver all orders on time, SunMart shall not be held responsible for delays caused by courier services, natural disasters, strikes, political disruptions, or other events beyond our control.